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iPhonica's NetXchange Contact Center
Suite provides businesses
with an evolutionary means of exploiting the benefits of
IP telephony through the iPhonica's Call Center Server. NX-CCS is software running on the Linux operating platform. NX-CCS is a complete telephony system with all functionalities found
in conventional Call Centers.
NX-CCS is fully programmable to meet your exact requirements
and can be customized according to the specifications of
each client to reduce costs.
NX-CCS is a complete Call Center solution that offers multiple
features, flexibility, scalability, reduced time to market
and low investment costs that lead to increased productivity.
With NX-CCS, CSRs are accessible on a
central communication system from any location with an Internet
connection. Users of the system can log in from the office,
from home, while traveling, or from a different and still
provide services their customers.
Main Features:
- Intelligent Inbound Call
- Routing
- Automated Attendant
- Conference Rooms
- Voice Mail
- Live Monitoring & Recording
- Operator Panel
- Music on Hold
- Call Forwarding
- Multiple Queue Handling
- Telecommuters
- Branch Office Support
- Plug & Play Operation
- Powerful Reporting
- Multi Tenant Flexibility
- IVR Menus
- Scalable
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